Availability: Our customer support team is available to assist you during business hours (Monday-Friday, 9am-5pm EST) via email, phone, or live chat. We strive to respond to all inquiries within 24 hours.

Types of Support: Our support team is here to assist you with a variety of issues related to your ecommerce experience. This includes technical support, product information, shipping and tracking information, and returns and exchanges. Please note that we cannot provide support for third-party products or services.

Response Times: We aim to respond to all inquiries within 24 hours. However, please note that response times may vary depending on the complexity of the issue and the channel through which you contact us.

Escalation Procedures: If you are not satisfied with the support you receive initially, you may request to speak with a supervisor or escalate the issue to a higher level of support. We will work to resolve your issue as quickly and efficiently as possible.

FAQs: We maintain a list of frequently asked questions on our website, which can help you find quick solutions to common problems. Please check our FAQs before contacting support.

We are committed to providing the highest level of support to our ecommerce customers. If you have any questions or concerns, please do not hesitate to contact us.