Shipping Policy

Delivery Policy

exclusivehometex.com opens the doorway for everybody to shop over the Internet. Our dedicated Exclusive Hometex quality assurance team works round the clock personally to make sure the right packages reach on time. Our services are at your doorsteps with the lowest delivery charge. We process all deliveries through reputed courier service as well as our in-house delivery team. We deliver products all over Bangladesh. If there is any modification in delivery charge for a particular item, it will be mentioned in product details.

Order confirmation and delivery completion are subject to product availability. Delivery time may differ from one item to another. It can differ from standard delivery to beyond that.

Standard Delivery: If your delivery address is within Dhaka city, products will be delivered by within 3-4 business days. If it is outside Dhaka then it will take 7-8 business days. If you order after 6 PM, it will be considered as an order of next business day.
Our Business Day: Saturday to Thursday except for public holidays.

In case of a paid order, exclusivehometex.com cannot be held liable if the customer does not receive it within 1 months.
Replacement Guarantee

We provide great customer experience each time you shop with us. If you are not satisfied with your purchase, we ensure ‘Replacement Guarantee’. We will replace your purchased product if the product has any defect by its manufacturer or if the product is not the same one you ordered.

All you need to do is give us a call or drop an email at info@exclusivehometex.com within a period of 03 days from the date of delivery. However, please return the product with the tags intact and in their original packaging, in an unwashed and undamaged condition. Replacement for products is subject to inspection and checking by the Exclusive Hometex team. Replacement cannot be possible if the product is burnt, damaged by a short circuit, or broken by the customer.

We give the option of taking back the product from your doorstep at Dhaka. If reverse pickup is not possible from your doorstep, you can send it by courier. Damages due to neglect, improper usage or application will not be covered under our ‘Replacement Guarantee’. In case of products sold out at merchant’s end, the customer can choose any other product from our website or can keep the amount debited to his account till 30 days for next purchase. In case of refunding card payment, the refund will be returned directly to the customer’s debit/credit card if the customer claims a refund to his bank. Then we will be informed about it via SSLCommerz BD and take necessary initiatives. Card payment can be refunded only to the card holder’s account via bank and cannot be refunded partially as per policy.